Onboarding Returns & Credit Policy

Please review our returns and credit policy before proceeding.

Returns & Credit Policy

Please review our returns and credit policy before proceeding.

Returns will NOT be accepted if:

• The return has not been authorised by our team
• The goods are not in resaleable condition
• The goods have customer pricing, labels, or markings applied

Discretionary returns:

• If goods were correctly supplied and are not faulty, returns may be accepted at our discretion
• A handling fee of 10% of the invoice value may be applied

Return requirements:

• A valid invoice number must be provided
• Goods must be in original, undamaged packaging

Transport:

• Returns sent via transport are at the sender’s cost
• Unless the return is due to an error on our side

Important:

• All returns must be authorised before sending any goods back